About
Highly versatile professional excelling as a Customer Service Representative and Social Media Manager, adept at leveraging digital engagement and strategic content creation to build strong brand communities. Proven ability to enhance brand presence and foster lasting customer trust by developing compelling narratives, optimizing digital interactions, and analyzing performance metrics. Dedicated to creating meaningful experiences that drive brand loyalty and achieve organizational goals.
Work
Lekki, Lagos, Nigeria
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Summary
Managed comprehensive social media campaigns, driving brand awareness and audience engagement through strategic content and community management.
Highlights
Spearheaded targeted social media campaigns that significantly enhanced brand awareness and expanded audience reach across digital platforms.
Developed and scheduled consistent, multi-platform content, ensuring cohesive brand messaging and maximizing engagement.
Actively engaged with online communities by responding to comments and inquiries, cultivating a loyal customer base and improving satisfaction.
Collaborated cross-functionally with design and marketing teams to produce visually appealing and informative content that resonated with target audiences.
Leveraged performance analytics to continuously track campaign effectiveness and refine content strategies, driving increased reach and visibility.
Lagos, Lagos, Nigeria
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Summary
Delivered exceptional customer service and collaborated with cross-functional teams to resolve issues and enhance customer experience.
Highlights
Delivered exceptional customer service, consistently achieving high customer satisfaction ratings through empathetic and efficient support.
Collaborated with cross-functional teams to swiftly address complex customer needs, enhancing overall customer experience and operational efficiency.
Maintained meticulous and accurate records of customer interactions and feedback, facilitating data-driven improvements in service delivery.
Resolved a high volume of customer inquiries and technical issues promptly and professionally, minimizing wait times and ensuring positive outcomes.
Lagos, Lagos, Nigeria
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Summary
Managed social media and provided customer support, while also contributing to operational maintenance and technical problem-solving for industrial equipment.
Highlights
Performed routine and preventative maintenance on CNG compressors, including critical valve replacements, ensuring operational continuity and efficiency.
Diagnosed and resolved complex issues within Power Logic Compartment (PLC) systems, minimizing downtime and optimizing system performance.
Operated CNG dispensers safely and efficiently for skids and modules, adhering to strict safety protocols and operational guidelines.
Developed comprehensive expertise in compressor mechanisms and industrial safety measures, enhancing operational safety and compliance.
Languages
English
Skills
Technical Skills
Microsoft Office Suite (Word, Excel, PowerPoint), Social Media Marketing (SMM), Project Management, Copywriting, Email Marketing, Google Workspace, Canva, Hubspot, Hootsuite, Trello, Buffer, Performance Analytics, CNG Compressor Maintenance, PLC Systems Troubleshooting, Industrial Safety Protocols.
Soft Skills
Communication, Problem-solving, Time Management, Strategic Thinking, Conflict Resolution, Community Engagement, Relationship Building, Organizational Skills, Customer Satisfaction, Cross-functional Collaboration.
Interests
Hobbies
Foreign Exchange, Gaming, Travel, Wildlife, Music.